Customer Survey 2006
Seekonk Public Library

 

1. For which of the following reasons do you come to the Seekonk Public Library?
Please check all that apply.

Read or Check Out Books	943	Participate In Adult Programs	162
Read or Check Out Magazines	284	Participate In Children’s Programs	233
Listen To or Check Out DVDs	231	Do School work	147
Check Out Videos	543	Use Adult Reference	330
Use the Computers	231	Use Children’s Reference	198
Listen To or Check Out Audiobooks	166	Socialize	78
Check Out Computer Software	87	Participate In Meeting Room Events	140
Listen To or Check Out Music CDs	176	Never Use the Library	71

 

2. Below you will see a list of the programs offered by the library.  Please indicate which programs you have participated in during the past 12 months. 
Please check all that apply.

Children’s Programs, such as Storytimes, Chess Club, etc.	200
Teen Programs, such as Hip Hop Workshop, Babysitter's Workshop	12
Computer Workshops	116
Adult Programs, such as cooking demonstrations, gardening programs, etc.	101
Music Series	121
Summer Reading Program	119
None of These Programs	579

 

3. Please check any areas below where you would like to see more programs offered by the Seekonk Public Library.  Please check all that apply.

Children’s Programs	208
Teen Programs	142
Computer Workshops	271
Adult Programs	327
Music Series	185
Summer Reading Program	97
Other	51
None of These Programs	167

 

Very Satisfied	752
Somewhat Satisfied	181
Somewhat Dissatisfied	15
Very Dissatisfied	6
Don’t Know	81

 

5. Please list any reasons why you are satisfied or dissatisfied with the programs and services offered by the library___________________________________________________

6. How likely will you be to use the Seekonk Public Library again in the future?

Definitely Will	902
Probably Will	91
Might or Might Not	23
Probably Will Not	12
Definitely Will Not	1
Don’t Know	24

 

7. Overall, how easy would you say it is to find materials and information in each of the following sections of the library?  Please check one box per section. ]

	Very Easy	Somewhat Easy	Not Very Easy	Not At All Easy	Don’t Know
Children’s Section	346	178	29	5	209
Teen Section	161	108	9	1	361
Adult Section	551	321	24	6	69
Reference Area	378	315	32	9	126

 

 

8. In the past three months, how many times have you asked a librarian at the Seekonk Public Library for assistance?  Please check one box only.

Never  (Skip to Question 11)	270
1 – 2 Times	449
3 – 4 Times	165
5 Times or More	78
Don’t Know	48

 

9. For what type of assistance have you asked a librarian? 
Please check all that apply.

Help With Research	250
Computer Assistance	209
Use of Online Catalog	121
Locating Materials	540
Other	90
Don’t Know/Don’t Remember	38

 

10. When you asked a librarian for assistance, how satisfied were you with the service you received?  Please check one box only.

Very Satisfied	650
Somewhat Satisfied	70
Somewhat Dissatisfied	8
Very Dissatisfied	4
Don’t Know	13

 

11. Have you ever used the Seekonk Public Library’s website at www.seekonkpl.org to find library information?  Please check one box only.

Yes	327
No	728
Not Sure/Don’t Know	18

 

12. Were you aware that you can find magazine articles on different topics online from the library’s website? Please check one box only.

Yes	263
No	743
Not Sure/Don’t Know	62

 

13. Have you ever used our library catalog iBistro at home?
Please check one box only.

Yes	217
No	835
Not Sure/Don’t Know	18

 

14. If the Seekonk Public Library were to extend its hours, which of the following do you feel would best meet your needs? Please check one box only.

Fridays – Open until 8 p.m.	136
Saturdays – Open until 5 p.m.	191
Sundays – Open in winter 1 p.m. –  4 p.m.	245
Mornings – Open at 9 a.m.	145
Other (Specify)_________________________	27
Don’t Know	178

 

15. How important are Seekonk Public Library services to you? 
Please check one box only

Very Important	538
Important	319
Somewhat Important	149
Less Important	21
Not Important	31
Don’t Know	19

 

16. The Seekonk Public Library is considering an expansion project in order to expand the children's room, provide additional meeting room space, and expand the collection.  If the library were to ask for funding from the Town to pay for this expansion project, how likely would you be to support it?

Definitely Would Support Project	412
Probably Would Support Project	327
Might or Might Not Support Project	212
Probably Would Not Support Project	54
Definitely Would Not Support Project	46

 

17. If there was one thing you could change about the Seekonk Public Library, what would it be?______________________________________

18. If you do not use the programs and services offered by the Seekonk Public Library, please indicate why you do not?_______________

 

These last few questions are simply to divide our interviews into groups.  This information will only be used for classification purposes.

 

19. Are you…?

Male	227
Female	829
Prefer Not To Say	19

 

20. Which of the following categories best describes your age? 

Younger than 12	0
12 – 17	20
18 - 24	8
25 - 34	130
35 - 44	277
45 - 54	254
55 - 64	180
65 or Older	199
Prefer Not To Say	14

 

21. Including yourself, how many people are currently living in your household?  Please enter a whole number in the space provided below.  

	No Answer  - 69
	1-   99	6  -  28
	2-  343	7  -   3
	3-  187	8  -    1
	4-  272	9  -    0
	5  -  100	Prefer Not To Say - 0

                         

 

22. How many children in your household are . . .?  Please enter a whole number in each of the spaces provided.  If you have no children in a particular age group, please enter 0.                                                                                                                                           

Younger than 5 Years Old	1 – 111;  2 – 40;  3 – 2;  4 – 1
5 – 9 Years Old	1 – 141;  2 – 55;  3 – 3;  4 – 1
10 – 12 Years Old	1 – 126;  2 – 16;  3 – 0;  4 – 1
13 – 15 Years Old	1 – 141;  2 – 21;  3 – 2;  4 – 0
16 – 18 Years Old	1 – 102;  2 – 20;  3 – 0;  4 – 0

 

23. What was the last level of education that you have had the opportunity to complete thus far? 

Grade School – Grades 1 - 8	11
Some High School (Grades 9 – 11)	28
Graduated From High School or HS Equivalent	151
Vocational or Trade School	41
Some College or Junior College	213
Graduated From College	328
Attended Graduate School	47
Graduate School	211
Prefer Not To Say	29

 

24. What is your employment status? 

Employed Full-Time	432
Employed Part-Time	179
Self-Employed	72
Homemaker	104
Student	19
Not Currently Employed	19
Retired	220
Prefer Not To Say	18

 

25. What is your marital status? 

Single	84
Living With Partner	36
Married	798
Divorced	56
Widowed	70
Separated	4
Prefer Not To Say	24

                                                                                                                                   

>> go BACK to the Long Range Plan

 

Seekonk Public Library   410 Newman Avenue   Seekonk, MA 02771    Tel. (508) 336-8230   Fax (508) 336-7062

 

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